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General Overview | Single View of Customer | Call Center Automation | Loyalty Management | Customized Processes | Customer Centric Branches Branch Automation | Sales Force Automation | Architecture | Scalability | Feature Set | Why VeriTouch ? | Download Brochure Your agents gain real-time in access to customer history, accounts, activities, and interaction information, regardless of the customer’s point of contact with the bank. • Integrated with Microsoft Customer Care Framework (CCF) and IVR / CTI systems • Rationalized and optimized customer-care assets that reduce cost of care • Migration of lower-value customers and transactions to lower-cost media/channels • (IVR, Web, e-mail) • Consolidated and standardized care processes and infrastructure Call Center • IVR based TPIN authentication • Single View of Customer • Tele-marketing • Outbound/ inbound call management • CTI integration • Card activation, Card PIN setting, TPIN setting • Disposition capturing • Retail inquiries • Retail services • Corporate inquiries • Outbound campaign calls • Lead capturing - Eligibility calculators based on product policy rules - Lead assignment based on campaign / product interest - Tracking number generation • Complaint capturing Service • Account status update • Account blocking / unblocking • Cheque book request • Stop cheque / Unstop cheque • Standing instruction management • Bulk account opening • Trade finance initiation • Account opening (Current, Savings) • Term Deposit opening • E-statement subscription • Loan account list and detail • Loan payment schedule • Wealth management portfolio list and detail • ATM card linking, application and activation • Joint account linking • Card activation, inquiry • TPIN / Card PIN / Cash PIN management • Stop lost card form • Card payment instruction update form • Supplementary card application form • Primary card limit update form • Supplementary card limit update form • Early card renewal form • SMS banking subscription • Phone banking subscription • Internet banking subscription • Mobile banking enablement • Beneficiary management • Money transfers • Domestic and international remittances • Std Instructions for remittances • Bill payments • Std instructions for bill payments      - Etisalat, DU      - DEWA, SEWA, ADDC      - Air Arabia      - RTA- Salik      - Wasel top up      - Wasel renewal      - Loan payment • Payment to card • Demand Draft / Manager’s cheque • Investment functions Corporate inquiries • Account management – Account list – Account transaction history – Account PDF, Excel statement download – Credit card list – Card transaction history – Loan account list and detail – Loan payment schedule – Wealth management portfolio list – Wealth management portfolio detail – Consolidated account statement • Limits and utilizations • Trade Finance – Trade finance portfolio – Trade finance limits and utilizations – LC/LG Download to Excel Complaint Management • Complaint Capturing      – Type      – Channel      – Description      – Auto Placement into Appropriate Queue • Resolution process and assignment to queues • Closing • Segment based SLAs • Dashboards and MIS reporting – Aging report – TATs report – Active cases report – Neglected cases report • Business excellence department support • Complaints from all channels (internet, call-center, kiosk, mobile…) • Escalation to business excellence • SMS, e-mail sending to customer • Knowledge Base – Frequently asked questions – Complaints catalog – Complaints responses   Copyright © 2003 - 2009 VeriPark All rights reserved